This years Eden User Group returns to The Captain's Club. Cutting edge architecture, beautiful suites and fine dining on the banks of the River Stour - plus an update on how to make the most of your Eden investment. What more could you ask for?
We'd like you to join us for dinner and light entertainment in the famous Tides Restaurant, followed by an overnight stay, and a packed programme of lively discussion and debate at one of the south's most opulent, award-winning venues, The Captains Club Hotel on Christchurch quay.
*By invitation only*
Date: 8-9 September 2010
Venue: The Captain's Club Hotel, Christchurch quay
Call Centre & Customer Management Expo
It's time to display brilliance. Be it through a superior customer service, a highly motivated and passionate workforce, sophisticated systems or seamless processes, ensure you really do stand out from the crowd this year.
Call Centre & Customer Management Expo showcases not only improvements that can be made within your call centre but also brings together key individuals that will help you achieve unparalleled results.
Date: 21-22 September 2010
Venue: NEC, Birmingham
Telephonetics VIP Annual Conference
We are delighted to announce the launch of our Annual Conference, taking place on Tuesday 28th & Wednesday 29th September 2010 at Aston Villa Football Club, Birmingham, B6 6HE. This brand new annual event promises to be both informative and engaging with a blend of formats used at the renowned user group and technology days.
The first day (28th) is open to Telephonetics VIP customers acting as a user group meeting to provide regular updates on key areas such as future product and service direction, current industry topics as well as allowing customers the opportunity to share, influence and interact in a closed forum. In the evening we will be hosting a customer dinner.
The second day (29th) is open to both our customers and prospective clients across both Public and Private sector markets. The day will give the opportunity to explore how you can achieve value for money and improve customer satisfaction levels using innovative automation, self-service and data integration technology. There will be the opportunity to network with counterparts in your field, share best practice and embrace lessons learnt.
Date: 28-29 September 2010
Venue: Aston Villa Football Club, Birmingham, B6 6HE
Previous Events
2010 Civica Annual Conference & Exhibition
Public Sector organisations face significant service delivery demands requiring smart ICT solutions. Delivering engaging new services for citizens, patients and tenants whilst overcoming complex challenges and reducing the cost of service delivery requires radical new approaches
Eden is unlike any other development environment and combines codeless development with service-oriented architecture (SOA). Drawing on over 30 years experience in lean practices, Eden enables ICT teams to rapidly deliver new services up to 10x faster than traditional methods.
Forward thinking ICT teams rely on Eden for their software development enabling them to deliver innovative new services in less time and lower cost.
Date: 27-28 January 2010
Venue: Manchester Conference Centre
Stand Number: Stand 71
IT in Housing Conference & Exhibition 2009
This conference continues to be a fantastic investment for IT teams within the social housing sector. The programme is tailored specifically for those who are facing pressure to deliver efficient IT systems within tight budget constraints. It also caters directly for those who want to keep up-to-date and network with key sector peers.
Attend this year's excellent event and find out how your IT department can make crucial savings in a time of recession using the latest solutions. There will be more hot topics and expert speakers than you can shake a USB stick at!
Date: 17-18 November 2009
Venue: Olympia Conference Centre, London
Callcentre & Customer Management
If you are a Director, Head of Department or Manager with responsibility for the strategic or operational running of a call or contact centre, or devising customer strategy, working within; Call & Contact Centres, Customer Service, Customer Experience Management, Marketing, Sales, IT, Telecoms, HR, Facilities Management, Operations... then you should be joining your industry peers from all over the UK and Europe at Call Centre & Customer Management Expo in September.
Date: 22-23 September 2009, Birmingham NEC
Venue: Hall 9, Birmingham NEC (National Exhibition Centre)