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The Chartered Institute of Taxation and the Association of Taxation Technicians Enhance Membership System With End-to-End Systems Integration
20th July 2010, Hemel Hempstead, UK - The Chartered Institute of Taxation (CIOT) and the Association of Taxation Technicians (ATT) have chosen speech automation and data integration specialist Telephonetics PLC to supply their Business Solutions Development Platform 'Eden' to enhance their membership and subscriptions processes. Eden, from the subsidiary company Datadialogs, will streamline and integrate CIOT/ATT's core subscriptions systems, which should improve efficiency and provide a single view of each member's relationship with the organisations.
The CIOT is a registered charity and is the leading professional body in the United Kingdom concerned solely with taxation. Its primary purpose is to promote education in and the study of the administration and practice of taxation. One of its key aims is to achieve a better, more efficient, tax system for all affected by it - taxpayers, advisers and the authorities.
The CIOT's comments and recommendations on tax issues are made solely in order to achieve its aims: it is entirely apolitical in its work. Membership of the CIOT is by examination and members have the practising title of 'Chartered Tax Adviser'. There are in excess of 15,000 members mainly working as Tax Advisers, Chartered Accountants and Lawyers.
The ATT, an independent organisation which shares back-office services with the CIOT, is also a registered charity which was founded in 1989 and now has a membership of over 6000 working mainly as Tax Advisers. It has become the leading professional body for those providing tax compliance services and related activities in the UK. The members are qualified by examination and practical experience to assist individuals and businesses in complying with their tax obligations.
The Eden solution will enable CIOT/ATT to maintain a single view of members and their status, as well as streamlining the entire process by joining online and telephone payment processes with their financial system. Integrating the subscription systems and operations into a single end-to-end process will enable CIOT/ATT to manage the membership administration more efficiently. Eden will also eliminate a number of manual processes, free up critical staff, save time and create a scalable platform for continued excellence in service delivery.
Mary Foley, Operations Director at The Chartered Institute of Taxation says "We selected Eden from Telephonetics because it offered us a fast, scalable solution that leverages our existing systems and investment while streamlining the membership process. Eden eliminates a number of manual steps so that our staff are free to focus on delivering services to our members."
Anthony Mckay, CEO of Telephonetics PLC says "We are delighted that CIOT/ATT has taken our partnership further by choosing Eden. Eden will enhance the CIOT/ATT's systems and processes, helping them get more from their infrastructure while reducing costs. In the current economic and business climate, we are finding that this principle strikes a chord with many of our customers as they re-align their service delivery to respond dynamically to the ever-changing needs of customers.
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Notes to Editors
About Telephonetics Plc
Telephonetics Plc (TPH.L) is a UK-based leading provider of speech automation and data integration solutions. The Group was listed on the London Stock Exchange's AIM market in July 2005.
Offering diverse automation solutions and deployed across tens of thousands of telephony channels, Telephonetics processes millions of minutes of speech recognition per annum, via its carrier-class resilient platform in both hosted and customer premises solutions. Drawing on over 16 years of understanding how people interact over the telephone, Telephonetics offers a range of customer-focused solutions, covering even the most demanding environments, and delivering real business benefits to all its customers.
The MovieLINE® product is a proven market-leading solution that has been developed to meet market requirements, especially customer accessibility. It has powerful administration and operational back-office tools that ensure timely and valuable data is easily presented to cinema management.
With innovative solutions for speech self-service, mobility, outbound messaging, emergency notification and business continuity Telephonetics has built a large customer base. This includes 83% of the major UK multiplex cinemas, over 60% of the UK's NHS acute health trusts, more than 120 Central Government, Local Authority, Police and Education sites, along with significant financial and legal company representation.
About Chartered Institute of Taxation
The Chartered Institute of Taxation (CIOT) is a registered charity (number 1037771) and is the leading professional body in the United Kingdom concerned solely with taxation. The CIOT deals with all aspects of direct and indirect taxation. Its primary purpose is to promote education in and the study of the administration and practice of taxation.
One of its key aims is to achieve a better, more efficient, tax system for all affected by it - taxpayers, advisers and the authorities. The CIOT's comments and recommendations on tax issues are made solely in order to achieve its aims: it is entirely apolitical in its work. The 15,000 members of the CIOT have the practising title of 'Chartered Tax Adviser'.
The Institute was established in 1930 and received its Royal Charter in 1994. It enjoys a high international standing in taxation affairs and is a UK member body on the Confédération Fiscale Européenne (CFE), the umbrella body for 150,000 tax advisers in Europe.
As part of its charitable activities, the CIOT also sponsors the Low Incomes Tax Reform Group which works to improve and simplify the tax system so as to make it more responsive to the needs of those who cannot afford to pay for tax advice.
For further information please contact:
Telephonetics Plc
Melissa Bendon, Marketing Communications Manager
+44 (0)1442 242 242
Datadialogs
Matthew Goode, Head of Sales and Marketing
+44 (0)1442 242 242
Chartered Institute of Taxation
Mary Foley, Operations Director
+44 (0)207 340 0567
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