CRM Single-View and Enhancement

Eden brings your CRM systems to life by making it a business critical tool set. CRM systems are essential to an organisation however all too often an organisation has more than one CRM or data source that means your customers get less than impressive service. Eden brings multiple data sources (systems) together to present a single-view (of a customer, patient or citizen) with single-sign-on thus eliminating the need for a CRM user to have to tab between different screens, multiple data entry and increasing first call resolution targets, brand experience and up-sell ability. Custom CRM Solutions Eden is perfect for creating completely customised CRM solutions for organisations that demand Contact Management, Customer Insight, Product Catalogue, Complex business rules, with PCI compliance, intelligent call routing and CTI screen popping. Our CRM solutions get you existing data sources working together and are delivered in days and weeks rather than months and years. New Systems and Processes Use Eden's rules engine and presentation layer to design, build and cut-live applications that fit your business 100% - in fraction of the time required by the traditional coding approach. Single-View and Single-Sign-On Eden delivers single-view and single-sign-on in organisations with multiple systems so your people only need to access, sign-on and update one interface. Eden uniquely handles updating of systems integrated into a single-view maintaining data integrity while eliminating frustrations and inefficiencies. For more information on Eden and to arrange a product demonstration with one of our product consultants, please contact us.

Eden benefits include: Handle calls intuitively with a 360° customer/citizen view Boost agent productivity with faster call/wrap times Cut learning times and training costs Improve agent retention with greater job satisfaction Optimise customer service with intelligent call routing Empower managers with intelligent dashboards and reports.